Terms of Service

Qylantis CRM is a SaaS platform designed for education consultancies operating in Nepal and internationally. By creating an account, you confirm that you are at least 18 years old and legally authorized to enter into binding agreements.

Each consultancy creates an admin account. The admin can then invite counselors and create student profiles. Students access the platform through a separate portal with OTP-based authentication.

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized access to your account.

Qylantis CRM provides student pipeline management, document tracking, commission calculation, workflow automation, appointment scheduling, analytics, and a student self-service portal. The platform is provided as a cloud-hosted service — we handle infrastructure, updates, and maintenance.

We do not provide legal advice, visa consulting, or educational counseling. Qylantis CRM is a tool that helps you manage your consultancy operations more efficiently. The accuracy of student data, application decisions, and visa outcomes are your responsibility.

Qylantis CRM operates on a monthly subscription model. The current pricing is NPR 5,499/month for the Consultancy Plan which includes unlimited students, unlimited users, and all features.

Payments are processed through Khalti and eSewa payment gateways. Subscriptions are billed monthly. If payment fails, a 7-day grace period is provided. After the grace period, access to the dashboard is restricted (billing lock) until payment is made.

You may cancel your subscription at any time. Access continues until the end of the current billing period. We do not offer pro-rated refunds for partial months. After cancellation, you have 30 days to export your data before the account is scheduled for deletion.

You own your data. All student records, documents, notes, applications, and financial records entered into Qylantis CRM remain the property of your consultancy. Qylantis processes this data on your behalf to provide the service.

You are responsible for ensuring that you have appropriate consent from students to collect, store, and process their personal data. You must comply with applicable data protection laws in Nepal and any other jurisdictions where your students are located.

We implement industry-standard security measures (encryption, access controls, audit logging) to protect your data. However, no system is 100% secure. You agree that Qylantis shall not be liable for data breaches caused by factors outside our reasonable control.

• Using the platform for any illegal purpose or in violation of Nepali law.
• Submitting false, fraudulent, or misleading information about students or applications.
• Attempting to access other consultancies' data, reverse-engineer the platform, or exploit vulnerabilities.
• Automated scraping, data mining, or extraction of platform data without authorization.
• Reselling or sublicensing access to the platform without a written partnership agreement.
• Uploading malicious files, viruses, or content that could harm the platform or other users.
• Harassing, threatening, or impersonating other users or Qylantis staff.

We aim for 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance, infrastructure updates, and unforeseen issues may cause temporary downtime. We will provide advance notice for planned maintenance when possible.

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. QYLANTIS DOES NOT GUARANTEE THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT RESULTS WILL BE ACCURATE, OR THAT THE SERVICE WILL BE ERROR-FREE.

Qylantis CRM integrates with third-party services (Google Cloud, Khalti, eSewa, Neon). We are not responsible for outages, policy changes, or data handling practices of these third-party providers.

To the maximum extent permitted by Nepali law, Qylantis Pvt. Ltd. and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, business opportunities, or goodwill.

Our total liability for any claim related to the platform shall not exceed the amount you paid to Qylantis in the 12 months preceding the claim.

This limitation applies regardless of whether the claim is based on warranty, contract, tort, or any other legal theory.

All platform code, design, features, documentation, and branding are the intellectual property of Qylantis Pvt. Ltd. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform for your consultancy operations.

Feedback, feature suggestions, and bug reports you submit may be used by Qylantis to improve the platform without obligation to you.

Either party may terminate this agreement. You can cancel your subscription at any time through the billing settings or by contacting support@qylantis.com.

Qylantis reserves the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or fail to pay subscription fees after the grace period.

Upon termination, you have 30 days to export your data. After this period, your account and all associated data will be permanently deleted.

These terms are governed by the laws of Nepal. Any disputes shall be resolved in the courts of Kathmandu, Nepal.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for at least 30 days.

We may update these terms from time to time. Significant changes will be communicated via email and a banner notification in the platform at least 14 days before taking effect.

Continued use of the platform after changes take effect constitutes acceptance of the updated terms.